WHAT SHIPPING METHODS ARE AVAILABLE?
- Do you ship international?
Now our products can be only delivered to the United States and Canada. We are sorry for customers who come from other areas that cannot provide delivery services. We are developing to get closer to you.
- How long will it take to get my package?
|Service||Shipped||Cost (according to cargo weight)||Free when you spend|
|Standard||5-10 working days||$9.99||$99.00|
|Expedited||3- 7 working days||$13.99||$129.00|
- Special Reminds for Delivery Times:
Due to the epidemic and the distance of different buyers’ address, we cannot 100% guarantee the speed of delivery time as shown above. We are so sorry about this inconvenience, and thank you for your understanding and patience, we will provide you with better service!
- Lost or Damaged Products
We are responsible for your new purchase until it reach the Post Office, if your purchase is lost or damaged by our shipping, we can provide a refund or ship new one again to you.
Returns & Exchanges
Based on health considerations, once the product is used/opened, we will not accept refund/return. This is the basic criterion of the sex toy industry.
If there is a problem with the product, after confirming your order information, product problems, we can provide you with our one-year warranty. If you have any questions, please contact us through this link we will do our best to assist you with your questions.
We can’t accept refund after the item had shipped without any problems, but you can let we help you cancel the order within 8 hrs.
Message us on by email within 15 DAYS of receiving you order with your order # and reason you would like to exchange or refund and we will give you instructions. Do not send back your items without approving the exchange! Once the return or exchange is approved, buyer is responsible for all shipping fees, customs, taxes. Please note that the item you may wish to exchange for may be out of stock or there could be wait to receive it. We are not responsible for returned items lost in transit.
- Desire Rose and Covid-19
At Desire Rose, we have followed all official medical advice and put in place a substantial number of precautionary measures to keep our warehouse staff safe. This includes:
- – Reducing the number of our people on a shift at any time;
- – Adhering to the ‘6 feet’ distancing rule at all times while staff are picking and packing your orders, and also staying 6 feet apart when taking breaks;
- – There’s a break between shifts clocking off and clocking on while we clean down all the surfaces.