Returns & Exchanges

We understand that there may be times where you would like to return a particular item for a refund, exchange, or store credit. This is totally okay with us! We offer a 100% satisfaction on our entire catalog and would never leave you stuck with something you don’t absolutely love!

a) Refunds & Exchanges

Refunds and exchanges will be issued provided the refund request is made within 30 days of receipt of the original item. After receiving and inspecting the returned item(s), we will dispatch your exchange or refund your original method of payment with the amount of your purchase price minus shipping charges.

b) Processing Time

The entire refund/store credit process takes 1 to 2 business days following the receipt of the returned goods. If we have any questions or concerns about your request or items, we will contact you by email.

c) To Make a Return

To request a return for a refund or store credit, please contact us by clicking here. We will contact you within 1 business days with RMA instructions. Your email should include:


Your name

Your email address

Your order number

Items to return & reason

Whether you want a refund, exchange, or store credit

If you want an exchange, which item would you like as a replacement

Mail Returns To

Zhongshan Zhuoshuo E-commerce Co., Ltd.

ATTN: Returns haizhou liu

First line: 6 opal dr,

Second line: Plainview, Newyork

Post code: 11803

Tel: 7162227209

Be sure to write the RMA number you receive from us on the box!


We are not responsible for return packages lost or damaged in transit! Please ensure you package your return items carefully.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:
Zhongshan Zhuoshuo E-commerce Co., Ltd.

ATTN: Returns haizhou liu

First line: 6 opal dr,

Second line: Plainview, Newyork

Post code: 11803

Tel: 7162227209

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.