CUSTOMER SERVICE
At Minosey we believe that customer service & support is critical to our success. We do our best to go the extra mile for our customers to ensure they’re absolutely satisfied with their purchase. If you ever need to, please feel free to contact us! We’re more than happy to answer any questions or address any concerns you may have with our products.
You can contact customer service two ways:
1. Log in to Your Account and click on the “Create a Ticket” link on the left side of the page to create a support ticket. This helps us keep communication nicely organized.
Click here to visit the Contact Us form. This form allows you to send us an email right from the website! You can also email us directly at：
support@Minosey.com
We do our best to respond to all support inquiries within 24 hours!
Orders & Returns
1. Payment Methods
Credit / Debit Cards
We accept all major credit cards including Visa, MasterCard, American Express, and Discover.
PayPal
We gladly accept PayPal payments however, if your payment is made with an e-Check, your order will not be shipped until the check clears.
Gift Cards (not offering now)
Minosey Gift Cards (and eGift Cards) can be used towards your entire Minosey order, including shipping.
2. Processing Times
Standard Orders
Orders typically take within 7 days to ship (excluding weekends and holidays).
Pre-Orders
Due to the nature of pre-orders, processing times vary. You will be informed during the pre-order checkout process of the anticipated ship date of your order.
3. Billing, Cancelling, & Modifying Orders
Charges Will Appear As
Charges to your credit card will appear as: Minosey
Cancelling & Modifying Orders
If you would like to cancel or modify an order that has not yet been shipped, please send an email to support@Minosey.com and we’ll be glad to help!
4. Shipping Information
Delivery Time
Standard Express usually arrives within 5-10 days after shipment.
Expedited courier can be delivered within 3-7 days.
Free Shipping
For information on free shipping, please refer to the free shipping page by clicking here.
5. Tracking Orders
The moment we print your postage you will be notified via email that your order has shipped. This email contains tracking details as well as a direct link you can click on to track your package.
If you were logged into your Minosey account when you made your purchase, your orders will be saved for easy referencing!
To track orders from your account, simply follow these steps:
Log in to your account
Click on the “My Orders” link to display your order history
Locate the order you wish to track and click on the “View Order” link
Click on the “Shipments” tab
Click “Track this shipment” or use the tracking number details provided at the bottom to track the package yourself
6. Sales Tax
Minosey.com collects sales taxes for orders delivered to the State of Nevada. We do not charge sales taxes on shipments to APO, FPO, and DPO addresses.
7. Returns & Exchanges
We understand that there may be times where you would like to return a particular item for a refund, exchange, or store credit. This is totally okay with us! We offer a 100% satisfaction on our entire catalog and would never leave you stuck with something you don’t absolutely love!
Refunds & Exchanges
Refunds and exchanges will be issued provided the refund request is made within 30 days of receipt of the original item. After receiving and inspecting the returned item(s), we will dispatch your exchange or refund your original method of payment with the amount of your purchase price minus shipping charges.
Processing Time
The entire refund / store credit process takes 1 to 2 business days following the receipt of the returned goods. If we have any questions or concerns about your request or items, we will contact you by email.
To Make a Return
To request a return for a refund or store credit, please contact us by clicking here. We will contact you within 1 business days with RMA instructions.
Your email should include:
Your name
Your email address
Your order numbers
Items to return & reason
Whether you want a refund, exchange, or store credit
If you want an exchange, which item would you like as a replacement
Shipping Returns To
Zhongshan Zhuoshuo E-Commerce Co., Ltd.
ATTN: Returns
Shuyuan Zhou
Room 316, 3rd Floor Office Building, No. 9, Lizhi Road, Dayong Town, Zhongshan, Guangdong, CN, 528476
Post code: 11803
Tel: 7162227209
Be sure to write the RMA number you receive from us on the box!
PLEASE DO NOT RETURN ANY PRODUCTS UNTIL YOU’VE RECEIVED AN RMA NUMBER FROM US!
We are not responsible for return packages lost or damaged in transit! Please ensure you package your return items carefully.
8. GIFT CARDS (Not Online Yet)
Gift Cards
Minosey offers physical gift cards that can be purchased through the Minosey.com website. Physical gift cards are shipped free of charge anywhere in the world.
eGift Cards
Minosey also offers electronic gift cards that can be purchased through the Minosey.com website. Electronic gift cards along with your own personalized message are sent instantly to the desired recipient of your choice upon ordering.
Using Your Gift Card
Both physical and electronic gift cards work the same way and are as good as cash at Minosey.com. They will not expire and do no accrue monthly fees, ever.
Check Your Gift Card Balance
Please click here to check the balance of your gift card.
9. Wholesale Orders / Resellers
Please contact us to discuss this directly.
10. Beauty / Salon Professionals
We are working on offering Minosey Pro Accounts soon. However, we don’t yet have a specific timetable we can share. As soon as this program is available, we will make a public announcement.
Frequently Asked Questions
1. About Our Products
The design inspiration of Minosey not only comes from the life experience of designers but also benefits from the valuable evaluation of our faithful fans around the world. We do internal testing repeatedly, and then use our strong supply chain system and advanced production technology to output more functional, beautiful, and practical products, thus leading the changes in this industry. Minosey inherits the Internet spirit and uses big data analysis and customer feedback system to simplify our R&D design and fans interact, develop diversified sales channels, and make passion and happiness easier.
You can find out the sex toys, vibrators, dildos, penis rings, anal sex toys, nipple clamps, bondage, sexy lingerie, male sex toys and a variety of other adult products from Minosey. Free delivery available worldwide and award-winning customer service. Minosey strives for excellent designs and high-quality products to enhance sexual pleasure. Minosey is also the leading distributor of wholesale and producer at sex toys. Our customers can join us in the production process, also can participate in product design and research or development of adult sex toys. Distributor we sell vibrators, bondage gear, dildos, and sexy lingerie at wholesale prices to the trade.
2. Our Guarantee
Quality First
Every product we make is a reflects of who we are, what we stand for, and what we obsess about.
We only use the highest quality ingredients available in our products. Meticulous artistry and cutting-edge science take care of the rest.
Let us prove it to you!
100% Satisfaction Guarantee
If for any reason you’re unsatisfied with your order, just contact our support team and we promise to make it better.
Our goal is to make sure that you’re 100% satisfied with your purchase, no matter what.
We’d never leave you stuck with something you didn’t absolutely love!
3. Free Shipping
How can I qualify for free shipping?
If the total (after discounts) of items in your shopping cart meet or exceed the thresholds below, you will automatically be given the option to select “Free Shipping” during checkout. No codes to enter, no hassle!
United States/ Canada
Spend $99 or more to receive free shipping.
What shipping method is used for free shipping?
Orders that take advantage of free shipping will be shipped via standard, non-expedited shipping. Typically (but not limited to), USPS First Class Mail.
Are there any restrictions?
Unfortunately, the free shipping offer does not apply to wholesale orders.
Can I combine multiple orders to meet free shipping thresholds?
Of course! If you accidentally placed multiple orders where the product total exceeds the free shipping thresholds above (and none have been processed or shipped yet), please click here（链接到contact页面） to contact us so that we can combine your orders and refund your shipping charges!
4. Sales & Promotions
Do you ever have sales?
We try to run at least one sale per year. If you’re signed up to the Minosey Newsletter, you’ll be informed a few days in advance of a sale on the horizon!
What are the pre-order discounts?
We’re glad to offer $1.00 off retail pricing for all pre-order products. This is done as a thank you for your trust as well as dealing with a longer order processing time.
What items are excluded from sales & discounts?
Gift Cards and eGift Cards are excluded from sales & discounts. (Coming soon)
5. Lost or Damaged Goods
My product arrived broken, what should I do?
We package orders thoroughly to ensure this doesn’t happen but occasionally, it manages to ruin the day of a very small percentage of our customers. Although we’re not technically responsible for the damage that occurs during transit, we’ll be glad to replace your order for free (minus shipping). If this happened to you, please create a support ticket from your account or contact support by clicking here. We’ll take care of you ASAP!
I never received my package, what should I do?
Please contact support so that we can assist you in trying to track your package.
6. Contact Us
Contacting support is quick and easy! If you have an account at Minosey.com, please log in and click on the “Create New Ticket” link in the left-hand navigation. If you don’t have an account, you can get in touch with us by clicking here（链接到注册页面）.
Email: support@Minosey.com
Address: Room 316, 3rd Floor Office Building, No. 9, Lizhi Road, Dayong Town, Zhongshan, Guangdong, CN, 528476